FAQs

Please note that orders that have already been shipped out or in queue for fulfillment, cannot be cancelled or amended. Kindly reach out to us on hello@oiyoshop.com and we will assist you in checking the status of your order before proceeding to cancel or amend. Once canceled, a full refund will be processed and it will take 7-14 Business Days to be reflected into your account.

You can insert your discount during checkout. If you have forgotten to apply your promo code to your order, you may save it for your next purchase with us, as long as you fulfill the terms and conditions of the discount.

Once your order has been shipped out, you will receive an email with the tracking details. If you have any questions or need help locating your shipment, email us at hello@oiyoshop.com and we’d be happy to look into it for you!

Due to hygiene purposes, we do not accept returns/ exchanges for change-of-mind requests. 

I received incorrect item/missing item. What can I do? 

If you have received the wrong item, kindly send photos of the packaging, item and barcode sticker to hello@oiyoshop.com and we will guide you on the return process for the wrong item and arrange a replacement.

I received a defective item.  What can I do? 

If you have received a defective item. Kindly send us clear videos or photos of the items with issue to hello@oiyoshop.comand we will assist you with a replacement if needed.

We offer a default 2 years manufacturer's warranty for all purchases made online that covers only leaking, rusting and temperature retention issues. Please note that we may require you to send clear videos or photos or conduct test to assess your warranty claim.

All OiYO products are designed in Australia and assembled in Asia. Our products are assembled with ISO: 9001 standard, and they meet acceptable standards for quality, safety, ethical business practices, and environmental responsibility. We have personally visited our manufacturing partners and have third party quality inspections done before each shipment to Malaysia.

We use only high-quality, A2 (food-grade 304) stainless steel, known for its durability and rust resistance. Additionally, all polypropylene (PP), silicone and tritan components are BPA/BPS-free and safe for daily use.

Here are a few steps you can follow on how to suction your plate/ bowl to a table;

1.  Make sure the surface is free from lint, dirt, grease, debris and is smooth. 
2.  Place plate on table
3.  Press down on each section of plate to secure suction cups to surface.
4.  Place food on plate
5.  To remove plate, you can lift up the extended silicone tab and slowly at the bottom of the plate/ bowl.

Stainless Steel Body

Recommendation: Hand wash and air dry.

We don't recommend using a dishwasher, as the heat may affect exterior aesthetic. For best results, hand washing is advised.

Polypropylene/ Tritan Containers, Lids & Caps

Recommendation: Wash with warm, soapy water.

For occasional deep cleaning, you can place the lids on the top rack of the dishwasher, but frequent exposure to pressure may cause the seal to wear down faster, potentially affecting its effectiveness over time. For everyday cleaning, it's best to hand wash.

Silicone Body, Lids & Straws

Recommendation: Wash with warm, soapy water.

Silicone components can be placed on the top rack of the dishwasher for occasional deep cleaning. Use a light detergent. For everyday cleaning, hand washing is recommended. Please be aware that silicone materials can be prone to staining, especially when exposed to strongly colored foods such as soy sauce or turmeric.

All you need to do is browse! You can browse for items at our SHOP tab, add items into your cart and check out. Once you've made your payment, you will receive a confirmation email together with your order number.

No registration is needed to shop as we want to keep your shopping experience as easy as possible.

We accept:
- Online Banking & Debit/Credit card via BillPlz

- e-Wallets (GrabPay, Touch 'n Go, Boost)

- PayLater by Grab where you can pay next month or pay in 4 monthly instalments

We currently do not provide option for Cash on Delivery (COD) as a payment method.

Please check your email for the confirmation email. If you do not see it, it might be because there was a typo in your email.

If you suspect you might have provided us with the wrong email address, please email us at hello@shopmontigo.com with your name and correct email address for us to locate your order and re-send a new copy of confirmation email to you.

Orders can only be amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.

We offer shipping to both East and West Malaysia.

Dispatch dates will be available on your order confirmation email. Once your item dispatches, it will take 3-7 working days (West Malaysia) and 5-10 working days (East Malaysia) to arrive. East Malaysia will require more time as the item will need to go through customs processing in West Malaysia before they transit to East Malaysia for delivery.

Your order will be delivered by the most suitable trusted local courier (PosLaju, Ninjavan, Skynet, J&T Express etc.) chosen based on coverage/delivery address.

You can refer to our shipping rates here.

You will receive your tracking number once your order dispatches (dispatch date will be available in your confirmation email).

If you do not receive any order confirmation or shipping confirmation email, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us an email at hello@shopmontigo.com with your order number/ details and we will be happy to check for you.

If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them.

MONTIGO does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered. 

Please contact us immediately if you noticed that your shipping details are incorrect. Once the item ships, we will not be able to re-direct the parcel to a new address. We do not replace parcels that are delivered to the wrong address given by the customer.

We are terribly sorry if this happened. We would like to sort out any manufacturer’s defect immediately. If you would like to exchange the faulty item for the same item, send us an email at hello@shopmontigo.com.

We offer a default 2 years manufacturer's warranty for all purchases made through our website.

You may view our warranty policy here .

Orders can only be cancelled or amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.

Due to hygiene purposes, we do not accept returns for change-of-mind purchases. However, if you have received the wrong order please send pictures to hello@shopmontigo.com and we will process for the right order to be dispatched as soon as possible.

If you have noticed a defect upon receiving your order, please email us within 48 hours with pictures or video illustrating the defect for us to process a replacement for you.

Anything past 48 hours will be subjected to the terms & conditions of our manufacturer’s warranty. 

We'll be thrilled to answer your questions during our business hours, Monday through Friday 10am - 6pm (MYT). Leave your questions here hello@shopmontigo.com and our team will get to you shortly!